Ordering & Payment

Palm Trees - The Hammock


How do I place an order?

Place the product of your choice in the shopping cart by clicking on the "Add to Cart" button. Then click on "Go to checkout" to pay. Enter your details and follow the steps. Only when you click on the button "Checkout order" your order is final.

Can I have my order delivered to a different address?

Yes, this is possible. During the ordering process you can provide us with a different delivery address while entering your personal details. The invoice will be sent to the specified e-mail address. The delivery will contain only the products (no invoice).

Unfortunately, you cannot add a personal message to the order.

Can I also collect my order?

Yes, this is possible. Click here for our address details and more information.

Will I receive a message when I have placed an order?

You will immediately receive an order confirmation. If you pay the order immediately you also receive the invoice immediately. You will receive the shipping confirmation with track and trace when we have given your order to our carrier.

Can I change or cancel my order?

As long as you have not paid for the order, there is no need to change or cancel the order. Simply place a new order. The old order will be cancelled automatically after a few days.

If you want to change or cancel a paid order, we advise you to contact customer service as soon as possible.

Can I order a product that is not on your website?

If you want to order something that is not on our website any more, we advise you to contact customer service. Then we can tell you if the product will be back in stock soon.

Can I order as a business?

That is possible! Simply enter your company name in the check-out. Is the company located in the EU but outside The Netherlands? Then also fill in the VAT number. We will then provide you with a VAT reverse charge invoice.

Can I get a discount if I place a large order?

Yes! The discount is automatically calculated in the shopping cart.

  • 0 - 4 products = 0 % discount
  • 5 - 9 products = 5 % discount
  • 10 - 19 products = 10% discount
  • 20 - 29 products = 15% discount
  • 30 - 49 products = 20% discount
  • 50 - 99 products = 25% discount
  • 100+ products = 30% discount

Each hammock, hanging chair and stand counts as one product. Accessories are not counted but are not excluded from the discount. The discount is based on the regular retail price. Promotions and (bundle) discounts do not apply.

How do I see if a product is in stock?

The online store always shows the current stock and prices. If there is no order button on the product page, the product is no longer in stock.

We cannot say when the product will be back in stock. The products are produced in South America, Asia and Europe. Delivery times are very difficult to predict. It can take weeks to months. We therefore recommend that you choose an alternative. We also cannot reserve products for you in advance.

Palm Trees - The Hammock


What payment options do you offer?

Depending on the chosen country, you can pay with the following payment methods:

Apple Pay Apple Pay: Secure payment with your Apple device.

Credit card Credit card: Secure payment with your credit card.

PayPal PayPal: Secure payment with your PayPal account.

Bank transfer Bank transfer: Pay by bank transfer according to the instructions received by e-mail.

BanContact BanContact: Secure payment with internet banking via your personal bank.

Belfius Belfius: Secure payment with internet banking via your personal bank.

EPS EPS: Secure payment with internet banking via your personal bank.

GiropayGiropay: Secure payment with internet banking via your personal bank.

iDEAL iDEAL: Secure payment with internet banking via your personal bank.

KBC KBC: Secure payment with internet banking via your personal bank.

Klarna Klarna - Pay later: Pay within 14 days after you have received the products.

Klarna Klarna - Slice it: Pay within 3 to 36 months after you have received the products.

MyBank MyBank: Secure payment with internet banking via your personal bank.

Przelewy24 Przelewy24: Secure payment with internet banking via your personal bank.

SOFORT banking SOFORT banking: Secure payment with internet banking via your personal bank.

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Can I pay after delivery?

You can pay afterwards with Klarna. Klarna is available to consumers in the following countries: Belgium, Denmark, Germany, Finland, Netherlands, Austria, United Kingdom, Sweden.

Business customers can pay afterwards with Billie. Billie is available for business customers in the following countries: Germany, Netherlands, Austria, Sweden.

Klarna   Billie

Can I pay by cash on delivery?

We do not offer cash on delivery. Payment in cash to the driver upon delivery is therefore not possible. Choose a post-payment method or pay by credit card so that your purchase is insured.

How does payment by credit cards work?

In the ordering process you choose 'Credit card' as payment option. In the next step you can enter your credit card details on a secure page. We accept all credit cards.

Creditcard   Mastercard   Maestro   Visa   American Express   Carta Bancaire   PostePay   Cartasi   Dankort  

How does payment by bank transfer work?

You choose "bank transfer" in the ordering process; in the next screen you will see the payment specifications, which you will receive after confirmation by e-mail. You can now calmly transfer the amount to our IBAN number, stating the correct reference number. It will usually takes 1-3 business days to process the bank transfer.


How does payment by Klarna Pay Later work?

With Klarna's 'Pay Later' you can pay for your order after you have received it and decided to keep it. That way you never pay for what you send back.

Paying with Klarna is safe and easy. The payment details of your purchase will be listed on the invoice you receive from Klarna. You have 14 days to pay the Klarna invoice.

Klarna performs a data check to approve your request to pay later. Klarna maintains a strict privacy policy as described in its privacy statement. If your request for Pay Later is unexpectedly not authorized, you can of course pay via one of our other payment methods.

For questions regarding the payment of a Klarna invoice you need to contact Klarna. This is because you have an agreement with Klarna. We can not see your outstanding amounts or payments.


Are all payment methods processed equally quickly?

All orders are processed immediately after payment. If ordered and paid for before 16:00 on business days, it will be shipped the same day.

An order paid for by bank transfer usually takes 1-3 business days. Choose one of the direct payment methods when you want to receive your order immediately.

Got any questions about this product?

Emma Pearson

Call The Hammock Hotline