Ordering & Payment


Palm Trees - The Hammock

Ordering


How do I place an order?

Place the product of your choice in the shopping cart by clicking on the "Add to Cart" button. Then click on "Go to checkout" to pay. Enter your details and follow the steps. Only when you click on the button "Checkout order" your order is final.



Can I have my order delivered to a different address?

Yes, this is possible. During the ordering process you can provide us with a different delivery address while entering your personal details. The invoice will be sent to the specified e-mail address. The delivery will contain only the products (no invoice).

Unfortunately, you cannot add a personal message to the order.



Can I also collect my order?

Yes, this is possible. Click here for our address details and more information.



Will I receive a message when I have placed an order?

You will immediately receive an order confirmation. If you pay the order immediately you also receive the invoice immediately. You will receive the shipping confirmation with track and trace when we have given your order to our carrier.



Can I change or cancel my order?

As long as you have not paid for the order, there is no need to change or cancel the order. Simply place a new order. The old order will be cancelled automatically after a few days.

If you want to change or cancel a paid order, we advise you to contact customer service as soon as possible.



Can I order a product that is not on your website?

If you want to order something that is not on our website any more, we advise you to contact customer service. Then we can tell you if the product will be back in stock soon.



Can I order as a business?

That is possible! Simply enter your company name in the check-out. Is the company located in the EU but outside The Netherlands? Then also fill in the VAT number. We will then provide you with a VAT reverse charge invoice.



Can I get a discount if I place a large order?

For larger orders (more than 10 hammocks) we look at what is possible on a case-by-case basis. Please contact our customer service.



Palm Trees - The Hammock

Paying


What payment options do you offer?

Depending on the chosen country, you can pay with the following payment methods:

Apple Pay Apple Pay: Secure payment with your Apple device.

Credit card Credit card: Secure payment with your credit card.

PayPal PayPal: Secure payment with your PayPal account.

Bank transfer Bank transfer: Pay by bank transfer according to the instructions received by e-mail.

BanContact BanContact: Secure payment with internet banking via your personal bank.

Belfius Belfius: Secure payment with internet banking via your personal bank.

EPS EPS: Secure payment with internet banking via your personal bank.

GiropayGiropay: Secure payment with internet banking via your personal bank.

iDEAL iDEAL: Secure payment with internet banking via your personal bank.

KBC KBC: Secure payment with internet banking via your personal bank.

Klarna Klarna - Pay later: Pay within 14 days after you have received the products.

Klarna Klarna - Slice it: Pay within 3 to 36 months after you have received the products.

MyBank MyBank: Secure payment with internet banking via your personal bank.

Przelewy24 Przelewy24: Secure payment with internet banking via your personal bank.

SOFORT banking SOFORT banking: Secure payment with internet banking via your personal bank.

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How does payment by credit cards work?

In the ordering process you choose 'Credit card' as payment option. In the next step you can enter your credit card details on a secure page. We accept all credit cards.

Mastercard Maestro Visa Visa American Express Cartes Bancaires CartaSi Dankort Nordea PostePay Powered by Mollie



How does payment by bank transfer work?

You choose "bank transfer" in the ordering process; in the next screen you will see the payment specifications, which you will receive after confirmation by e-mail. You can now calmly transfer the amount to our IBAN number, stating the correct reference number. It will usually takes 1-3 business days to process the bank transfer.



How does payment by Klarna Pay Later work?

With Klarna's 'Pay Later' you can pay for your order after you have received it and decided to keep it. That way you never pay for what you send back.

Paying with Klarna is safe and easy. The payment details of your purchase will be listed on the invoice you receive from Klarna. You have 14 days to pay the Klarna invoice.

Klarna performs a data check to approve your request to pay later. Klarna maintains a strict privacy policy as described in its privacy statement. If your request for Pay Later is unexpectedly not authorized, you can of course pay via one of our other payment methods.

For questions regarding the payment of a Klarna invoice you need to contact Klarna. This is because you have an agreement with Klarna. We can not see your outstanding amounts or payments.



Are all payment methods processed equally quickly?

All orders are processed immediately after payment. If ordered and paid for before 16:00 on business days, it will be shipped the same day.

An order paid for by bank transfer usually takes 1-3 business days. Choose one of the direct payment methods when you want to receive your order immediately.


Got any questions about this product?

Emma Pearson

Call The Hammock Hotline